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SHIPPING & RETURNS

SHIPPING POLICY

We ship all over the United States ground and express as requested. ​

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Please contact us at heritagecollectivedfw@gmail.com with any questions or concerns. 

RETURN & EXCHANGE POLICY

We pride ourselves on using the highest quality materials for all of our products. Since most are natural material, each product has unique characteristics and, for this reason, can have slight color, texture, and grain variations. Our products are designed to patina, wear gracefully, and develop more character with passing years.

 

  • We accept returns postmarked within 30 days of the delivery date.

  • Returned items must be received in new condition, unused and unaltered. Products that show signs of wear are not eligible for return, exchange, refund, or credit.

  • When exchanging an item that was purchased using a promotional or discount code, the purchase price will applied for exchanges of equal value

  • Final Sale, personalized items and international orders cannot be returned, refunded, or exchanged.

  • Original shipping cost is non-refundable

 

Want to make a return or exchange? Contact us at heritagecollectivedfw@gmail.com  with any questions. 

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